Spring Outfitters Return Policy
Any claims for damaged/defective items must be submitted within 21 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 21 days after the estimated delivery date.
Returns for Credit
All merchandise is subject to a manufacturer inspection upon arrival before the return will be finalized. You must email sales@springmediaworks.com for an RA # and instructions before you send the return back. All merchandise returned will be processed within 10 business days. Returns must be sent back within 21 days of the invoice date or restocking fees of 15% will be applied. For a prompt refund please send a copy of your invoice and a letter of explanation for the return. All return shipping must be prepaid; no COD’s will be accepted.
Damaged Merchandise
If you receive packages damaged in shipment, keep all packaging and take pictures of the damages. Please email customer service immediately at sales@springmediaworks.com and you will receive instructions on how to handle the problem.
Opened Packaging
Spring Outfitters has no outlet for open packaging as we only deal in new merchandise. All products must be returned in resalable condition (unused and/or unopened). There will be no credit issued on items that have been opened or used.
Shipping Errors
Please keep your invoice and email Customer Service for an RA #. We will email a UPS return label to you. If the order was shipped ground, and the end user decided to overnight the package to us to get it here faster, they will do so at their own expense. Once the incorrect item is received, credit will be issued. A new order will need to be placed for the correct item.
Damaged Items
Upon inspection, if the merchandise has been misused or abused by the consumer, the return will be refused and credit will not be issued. You will be contacted for instructions on what we should do with the merchandise, either return it or destroy it on site.
